Five Social Skills That Every Student Should Learn Greetings good morning! To your classmates, lending a pen to someone needing it and not skipping the waiting lines are as essential for students to learn as learning chapters, understanding concepts, and giving exams are. Social Skills are the skills that enable effective verbal or non-verbal communication with others. The skills to talk to someone in person, via communication sources (emails, messaging apps, online education app) through physical gestures (handshake, waving hands, clapping) or communication through eyes. Teachers and guardians should teach these social skills to children through activities and tell them about the importance of social skills.
Here are some social skills that every student must learn and practice in daily life to enhance their social or interpersonal skills.
Do the Greetings Properly: Every conversation starts with a greeting, hello! How are you? Imagine how would you feel if the first thing that your friend does in the morning is staring at you and doesn’t say anything; feels weird, rude and awkward right. These small verbal and non-verbal gestures play a significant role in communication, that’s why learning them is crucial. Teachers can teach the skill of cooperation by assigning group projects, organizing activities like roleplay and skits, etc. Students should learn this crucial skill, they need to learn that apologising is okay and is an act of bravery, this gives students a chance to learn from their mistakes and make them responsible.
Problem-solving Skills: Being able to analyse any situation and find a solution for it can make a person a great social being. Teachers can teach students this skill by involving them in activities like case-study or holding discussions & debates in online teaching classes.
Expression, passion, style, persuasion, authenticity. These five elements encompass a customer success story — a transformation from a regular case study to an enticing piece of content that encourages a reader to explore what your company has to offer. In this article, we’ll dive into each step you need to take to create an engaging customer success story and convert leads.
1. Find the right client.
You’re looking for a client with a uniquely knotty problem, one that your company was able to solve. The more complex the project, the more you can show off your company’s skills. If most of the projects seem standard, pick the client that was the most hands-on and the most responsive. The more involved the client, the more likely they are to give you more information in their interview.
All you would have to do is answer six questions about your experience of working with us. You may answer them directly in response to this email, or we can have a phone or video call. Whatever way you’d prefer! Most of our clients like to copy and paste the questions in response and simply fill in the answers. If you would like to interview over [Zoom, Google Meet, Skype, Other], let me know a good time and date that works for you. I’ve attached a few examples of previous success stories to get a feel for the final product. We thank you for using our services and wish you the best of luck in your future endeavors! Should you ever need our services again, know that [Company Name’s] got your back. We hope you find interest in participating and look forward to hearing from you.
You’ll want to create two sets of questions — one for the project manager, and one for the client. These questions will give way to both sides of the story, enlightening you on the experience from both ends. Client Questions: The Background The formatting of the client interview questions is essential. You want to get as much detail as you can without overwhelming the client with loaded questions.
Client Questions: The Real Story First, you want the client to describe what their previous experience was. What didn’t they like about it? What did it do to cause friction in their business process? And most importantly, how was their previous experience not serving their company’s needs? Next, you want to get the facts. What was the name of their previous service provider, and what made them switch? How did they find your company? Was it a referral, a Google search, or something else?
Below are four interview questions you could ask the project manager or technician in charge of the account: What were the challenges the client was facing? What were the biggest challenges of this project, and what did you find most challenging in solving the problem? Be descriptive.
What did you recommend, and how did you know to suggest that plan? Was there anything peculiar about their use case, or was it pretty standard? How do you know what actions to take for a specific project, precisely the one in question? What was the execution plan, and how did you use it to satisfy the client’s needs? Make sure you’re interviewing the team leader of the project and other colleagues who worked on it. You’ll want to do this to make sure you get the whole story and the perspectives of everyone involved. The more information you have, the easier it will be to write the story.
What about their answers gives appeal, and where is the sweet spot for authenticity? It’s the client’s problem that makes the project unique, and how the services team solved that very problem to the fullest extent. Below is an example from Trujay of how you can integrate the project manager’s responses into a well-written overview of the problem and its challenges: customer success story how to present the problems and challenges
3. Tell the story using a standard outline.
The responses to your interview questions don’t necessarily need to be in a particular order. Let’s say you get the client’s responses first. What are you looking for, exactly? You’re looking for the message behind their words. Some call it reading between the lines. I call it the sweet spot of authenticity. What about their responses jumps out at you? Here is an excellent place to know your buyer personas and identify what kind of client they are. After reviewing both sets of interview responses, try telling the story to yourself from beginning to end using the questions below. In your own words, speak the story out loud.
Place Quotes in Your Outline Quotes from the client are paramount. Words that come directly from the source are vital to proving your company can achieve results and make customers feel cared for. The more quotes you have, the better you can showcase your customer’s achievements. If the video content editing is just right, you can move your readers in a heartfelt way.
4. Use concise, clear language to tell a story.
Here’s an excerpt that’s written clearly, and without jargon James felt that [company 1] had way more “bells and whistles,” which can be extremely healthy for some companies. Sometimes, too much of anything is never a good thing. Sometimes, less is more, and for James, “it was time to change.” We recommend using case study templates to help turn your customer story into a coherent, well-organized publication.
5. Design your story for visual appeal.
Ultimately, visuals are powerful opportunities to support and strengthen your story. Design applications like Canva are great for combining text with imagery. Create beautiful and eye-catching case study e-book covers, or create designs to highlight quotes throughout the piece. Here are some examples of customer success stories with a design for visual appeal:
The bigger the brand, the more buzz it can create to share its story. This doesn’t mean that you should only highlight stories from recognizable brands. The second is buzziness – how much interest will this story generate? Is the brand in a booming industry? Building a customer story requires a lot of collaboration between the two companies. If your relationship with the client isn’t solid, you may face several obstacles as you attempt to deliver the product. “You get a better story knowing more about the customer.